Have a question about our products or our company? You'll find the most commonly asked questions below.
The offices will be closed from 24th - 28th December so that all our elves can enjoy the festive period! There will be a small team working 29th - 31st who will respond to any enquiries during this time but please allow some extra time for us to respond.
From January our business operating hours will be limited due to the challenges of COVID-19. We will only be able to despatch orders on Mondays and Thursdays so please bear this in mind when placing any orders. Our Customer service team hours will also be limited but we will aim to respond as soon as possible.
How much is delivery?
When ordering inside the UK, you can take advantage of the following options:
- Standard Tracked (2-3 Working Days): £2.95 (FREE for orders over £25).
- Express Tracked (1-2 Working Days): £3.95
I want to return an item, what do I do?
You have 21 days from the date of your delivery to return your order. Please contact our customer service team to notify us that you would you like to return an item.
Buyers are responsible for the cost of returning a product. We advise that you use a tracked service.
If your item is damaged or believed to be faulty please contact email@example.com. Please allow up to 48 hours for a response during busy periods. Please note our business hours are Monday – Friday, 9.00am – 5.00pm.
My order is damaged or faulty, what do I do?
Please contact our customer service superheroes at firstname.lastname@example.org who will resolve this for you.
My delivery address is outside the UK. Can I order from you?
*We are currently unable to ship outside the UK. We hope to reinstate this soon.* We welcome orders from outside the UK, however we are restricted in what we can supply due to licensing contracts. A message will be displayed at checkout informing you if a particular item cannot be delivered to the nominated delivery address.
Can I cancel my order?
Please email email@example.com as soon as possible and as long as your order hasn’t already left our warehouse we will do our best to cancel the order.