Have a question about our products or our company? You'll find the most commonly asked questions below.
How much is delivery?
When ordering inside the UK, you can take advantage of the following options:
- Standard Tracked (2-3 Working Days): £2.95 (FREE for orders over £25).
- Express Tracked (1-2 Working Days): £3.95
Outside UK customers have the following choices:
- Royal Mail Priority Airmail: £5.95
(4-10 Working Days depending on location).
- Tracked Royal Mail International: £12.95
(4-10 Working Days depending on location, tracked)
I want to return an item, what do I do?
You have 21 days from the date of your delivery to return your order. Please contact our customer service team to notify us that you would you like to return an item.
Buyers are responsible for the cost of returning a product. We advise that you use a tracked service.
If your item is damaged or believed to be faulty please contact firstname.lastname@example.org. Please allow up to 48 hours for a response during busy periods. Please note our business hours are Monday – Friday, 9.00am – 5.00pm.
My order is damaged or faulty, what do I do?
Please contact our customer service superheroes at email@example.com who will resolve this for you.
My delivery address is outside the UK. Can I order from you?
We welcome orders from outside the UK, however we are restricted in what we can supply due to licensing contracts. A message will be displayed at checkout informing you if a particular item cannot be delivered to the nominated delivery address.
Can I cancel my order?
Please email firstname.lastname@example.org as soon as possible and as long as your order hasn’t already left our warehouse we will do our best to cancel the order.